We endeavour to keep all popular items in stock in range of sizes and varieties, however, due to the huge quantity of products we stock, we offer the ability to backorder products which have gone out of stock and less popular products we do not carry stock of.
Contact us here, to place a backorder stock request. We will then organise a personalised order, to confirm the order we will request a 50% deposit for the product via secure payment link, at which point you will receive an estimated time of delivery. When the stock arrives in store, we will contact you for the balance payment of your order and arrange for delivery or collection.
For further information on this send us an email or give us a call.
You can return any product that is in an UNOPENED, RE-SALEABLE condition within 30 days as long as it is not marked as clearance. Please contact us before doing this so we can confirm this ahead of time – we recommend using a recorded delivery service for any returns as you will be responsible for ensuring it reaches us.
Please get in touch to confirm a return by email or phone before sending anything back. When sending a return it is important that you include:
- Your order number
- Your name & a contact telephone number
- The reason for return
We will try and get your return processed as quickly as possible but if you don’t send this information it can delay the return.
If you have ordered something and it doesn’t fit then we can exchange for a more suitable size, stock permitting, but you will have to pay the return postage. If your product arrives with a fault or defect, please ensure you contact us within 48 hours of receiving your product with photos and an explanation of the defect to receive an exchange.
Our customers have the right to cancel their orders within 7 days unless their order has been dispatched. After the order has been dispatched, it is the customers responsibility to return the item in a saleable condition and receieve either a full or partial refund.